Terms & Conditions

For your information

We as a company want you to be happy when we leave after your installation has been carried out
So we also include the following: -

1 Waste removal
2 Make good plasterwork if required
3 Give a demonstration of your new appliance
4 Send out a Data plate of the information on the flue/chimney system
5 Contact you in a year’s time to service your appliance and clean your flue/chimney system at a reduced cost

To make the job simple and enjoyable for us

• When larger works are being carried out. Remove all furniture and possessions from the room and ensure there is a clear route for us to get to and from the fireplace area. If the room is carpeted, please make sure it can be rolled back if being kept
• If the area around the old fireplace has wallpaper and plaster work will be required it will need to be removed before we are scheduled to arrive.
  We would normally need access to a water supply and 240v power
• Make neighbours aware of the works involved (Access to the roof, noise, use of their driveway, garden Etc.)
• If we need access to your loft area make sure it is clear where required
• Please contact us if you wish to discuss any of the above

Price and Quotation

Quotes are valid for 30 days from the date of issue and must be accepted in writing this can be done via email. Our quotes are not fixed price quotations but reflect a realistic expectation of the final cost based on our experience.  It is generally not possible to give a fixed price, as unexpected problems can occur which cannot be foreseen before the installation is underway.  We, therefore, reserve the right to charge for any additional materials and labour incurred due to unforeseen problems or due to difficulties in obtaining sufficient information prior to our quotation.

Payment

We will require a booking deposit to cover the stove and materials to be ordered.  Payment of the balance of the installation cost will be due on the day of completion of the installation. VAT is chargeable on all goods supplies and services at prevailing rates.  All goods remain the property of Stove Doctor Ltd until payment is received in full.  Payment is accepted by cash, cheque, debit card or credit card.

Guarantees/Warranties

The stoves provided by us are covered by the respective manufacturers’ guarantee and this may vary depending on the manufacturer.  Glass, door seals and internal bricks are not generally covered under the manufacturers’ guarantees and therefore care should be taken.  Stoves should be used in accordance with the manufacturers’ recommendations and general misuse will not be covered under any guarantees.

Make sure you book your annual chimney sweep and checks with certification, this will help keep warranties in place.

Warranties are not transferable on sale or change of ownership of the property.

Please note wooden beams, solid oak beams, mantles etc are natural products and can crack, twist etc due to heat. We do not take responsibility or liability for this occurrence and recommend a non-combustible beam.

 

HETAS approved

We are HETAS registered installers and where relevant, following completion of the installation we shall issue a certificate to cover the work undertaken together with a data plate which should generally be fixed near your electricity consumer unit (fuse box). We will usually post this to you and Hetas will post your certificate once we fill it out online.

Disclaimers

Please note that planning permission may be required with respect to some installations and it is the customers’ responsibility to obtain any required permissions prior to the installation. We accept no liability for any rectification work required by a planning authority where permission has not been granted prior to the installation.

A deposit of £400 is payable on booking an installation this covers the cost of ordering your stove, hearth and materials. This deposit is non-refundable should you wish to cancel your installation. However, dates can be changed to accommodate new builds or properties not ready for installation. Payment of the deposit is confirmation of this agreement.

Whilst reasonable care will be taken to ensure that property and furniture are not damaged during the installation (we will cover carpets and furniture in the room with dust sheets), we cannot guarantee that all soot, dust and debris can be contained. We advise that any valuable or easily damaged items be removed from the room prior to the commencement of the installation. Where disruption is caused by us to walls during the installation we undertake to make good but liability for re-decoration is excluded. We do not accept any liability for any cracking to plaster work, wood surrounds or decorations caused by heat from the stove. We have added an information section on how to care for your wooden beam and natural riven slate hearths.

We recommend that your chimney/flue is swept and serviced annually with a qualified chimney sweep and certification received for this. This will keep both your flue and chimney warranty valid. We offer this service at a reduced cost to our customers and are Nacs registered chimney sweeps.

Whilst reasonable care will be taken to ensure that any items, mantle, surround, hearth or stove etc are not damaged or marked during a chimney sweep we cannot guarantee this and we cannot guarantee that all soot and debris will be contained. Any damage caused by soot, or debris we will undertake to clean as best as possible but you agree to have this service carried out at your own risk.

If we visit to look at an issue with your liner/chimney/stove after installation and it has a build-up of tar or soot etc caused by burning incorrect materials, or misuse of the stove we will not be held responsible for rectifying this issue. Proof of annual maintenance/service by a qualified chimney sweep will need to be shown.

We recommend that a chimney flue is lined with a stainless steel flexible liner in order to ensure that the stove performs efficiently and any risk of flue gasses escaping is eliminated. The liner will also aid sweeping to ensure that the flue is kept free of soot and tar build-up. If a flue liner is not installed, you may experience problems with the operation of the appliance for which we cannot be held responsible. Wood burned on a stove must be properly seasoned and have a moisture content of less than 20%. We recommend that if a multi-fuel stove is installed and you intend to burn approved smokeless coals, you install the highest 904-grade stainless steel which has greater resistance to the corrosive emissions from the fuel.

Where the quote/estimate includes the cost of a liner and during the installation, it becomes evident that a liner will not pass down the chimney flue due to obstructions, any additional work undertaken to clear the obstructions may be charged as an additional cost.

Where construction work is undertaken to enlarge a fireplace, the removal of a chair fire brick and mortar benching can allow rainwater which would previously have been absorbed by the mortar to trickle into the fireplace. This problem may not have been previously evident. Water ingress is possible if the chimney does not contain a lead tray or if the mortar joints in the stack or the flaunching are degraded. Additionally, brickwork itself can become porous and allow water to pass through with constant heavy rain. We accept no liability for this type of problem becoming evident after our work is completed.

We reserve the right to pass on any increases in materials prices between the date of estimate/quote and completion of the work.

Acceptance of the installation date and deposit will be an agreement to these terms and conditions.